Why Medareview?
You're investing in your reputation, not just paying us for replies. We manage fake reviews, generate genuine reviews and monitor your rating to strengthen your reputation.
100% human-written by our Australian team
Tailored to your business and brand voice
Your dedicated review manager learns your brand voice
Reviews monitored 7 days a week, with responses within 24 hours
Fake review removal + QR code & direct link to help generate more genuine reviews
Why Medareview?
We protect your reputation, help remove fake reviews, and help you generate more genuine reviews.
100% human-written by our Autralian team
Tailored to your business and brand voice
Reviews monitored 7 days a week, with responses within 24 hours
Fake review removal + QR code & direct link to help generate more genuine reviews
Our mission
Protect your reputation.
Grow your reviews.
Keep it human.
How we can help
Browse our services
At Medareview, we save you time by monitoring and responding to customer reviews with care, professionalism and a human touch. Our Australian based team writes responses tailored to your business, helping you maintain a consistent and professional online presence.
Browse our services below and choose the plan that suits your business. Sign up, connect your Google Business Profile, and we can get started straight away.
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Negative, Fake & Suspicious Review Support
Not every review should be handled the same way. We professionally manage negative reviews, assess the circumstances and respond in your business voice to protect your reputation.
Fake, suspicious or potentially policy-violating reviews are identified, flagged and submitted to Google for removal at no additional cost.
All removal decisions are ultimately made by Google.
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RECLAIM YOUR TIME
You relax, we protect your reputation
More than review management.
We’re developing Medareview Member Lifestyle Rewards, with experiences designed to give something back.
Coming soon: the chance for one Medareview member to win a one-week stay in a five-star luxury hotel or private villa.
More time for what matters.
More freedom to enjoy it.
Case study
Helping a Gold Coast café chain win back customers
A popular café chain on the Gold Coast was struggling with online reviews. Despite serving great coffee and being a local favourite, their managers couldn’t keep up with the constant flow of customer feedback on Google and Facebook. Positive reviews were left unanswered, and negative ones often sat there for weeks, creating the impression that the business didn’t care.
The owners admitted they felt swamped; between managing staff, rostering, and running multiple venues, replying to reviews always fell to the bottom of the to-do list. As a result, their online reputation wasn’t reflecting the real quality of their service, and repeat customers were starting to drift away to competitors.
That’s when they turned to Medareview.
Within weeks, every single review across all their locations was being answered by our team: quickly, professionally, and with a personal touch. Happy customers were acknowledged, and complaints were handled with empathy and care. Instead of ignoring criticism, the cafés showed they were listening and acting on feedback.
The owners now say Medareview is like having a “front-of-house host online”. We're always there to greet customers, solve problems, and keep the good vibes flowing. By letting us handle their reviews, they’ve freed up hours each week to focus on what they love most: serving up great food and coffee to their local Mermaid Beach community.
We believe in the power of communication
Your business deserves the best, who we support
One solution. Every business.
Human-written response
Every response is written by a real Australian-based member, never a bot.
Dedicated team member
Your business remains with the same Medareview team member for consistency and stability.
Reviews monitored daily
Standard reviews are responded to within 24 hours, with urgent matters prioritised immediately.
Easy 2-minute onboarding
Sign up, connect your Google Business Profile, and we'll begin straight away.
Real reviews from real people
"Running a plumbing business keep me busy enough without worrying about how to respond to every review. Medareview takes care of it for me, professionally and in a way that still sound like my business.It's one less thing I have to worry about"
Tom from Rockhampton
Plumber
“Running a café means I’m flat out most days and I just didn’t have time to reply to all the reviews. Medareview jumped in and now every customer gets a proper response. Our regulars noticed straight away, and our Google rating’s climbed too. Couldn’t be happier. Thanks legends!”
Jess from the Gold Coast
Cafe Owner
“We used to ignore reviews, good and bad... Bit like pretending the smoke alarm wasn’t going off. Since signing up with Medareview, every comment gets answered quickly and with a human touch. Even the bloke who complained about our schnitzel size came back for another feed. That’s a win in my book.”
Dave from Brisbane
Bistro Owner
Professional review management made human
Turn every review into an opportunity
Unlike automated review platforms, every Medareview response is written by a real person who learns your business and your brand voice.
Your review manager
Knows your business and your voice
Reputation protection
Fake review removal attempt included
Return Business
Bring customers back and grow reviews
Customers insights
Feedback that helps you improve
Frequently asked Questions
