Why Medareview?
Human written responses by Australian based staff
Tailored to your business and brand voice
***Every response is written by a real person.
Reviews monitored daily
Response times in under 24 hours
Why Medareview?
Award-Winning Operators with Proven Expertise
Boost Customer Retention by up to 40%
***based on internal benchmarks.
Helping Australian Businesses
Response Times Under 24 Hours
Our mission
Your reputation deserves a human touch
In today’s digital world, online reviews shape customer decisions. But for business owners, finding the time and the right words to respond can be a challenge.
Medareview takes the stress out of managing reviews by providing personalised, professional responses designed to address complaints, support customer retention, and protect your reputation.
How we can help
Browse our services
At Medareview, we save you time by monitoring and responding to customer reviews with care, professionalism and a human touch. Our Australian based team writes responses tailored to your business, helping you maintain a consistent and professional online presence.
Browse our services below and choose the plan that suits your business. Sign up, connect your Google Business Profile, and we can get started straight away.
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Negative review support
Negative reviews don’t have to define your reputation.
We assess each case, investigate the issue and prepare a calm, professional response tailored to your business.
Where appropriate, we may also engage directly with the reviewer to seek a fair resolution.
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Consistent customer engagement
Every review is acknowledged with a thoughtful, professional response tailored to your business.
Our Australian-based staff help you maintain a consistent and human presence on your Google Business Profile, while you stay focused on running your business.
Case study
Helping a Gold Coast café chain win back customers
A popular café chain on the Gold Coast was struggling with online reviews. Despite serving great coffee and being a local favourite, their managers couldn’t keep up with the constant flow of customer feedback on Google and Facebook. Positive reviews were left unanswered, and negative ones often sat there for weeks, creating the impression that the business didn’t care.
The owners admitted they felt swamped; between managing staff, rostering, and running multiple venues, replying to reviews always fell to the bottom of the to-do list. As a result, their online reputation wasn’t reflecting the real quality of their service, and repeat customers were starting to drift away to competitors.
That’s when they turned to Medareview.
Within weeks, every single review across all their locations was being answered by our team: quickly, professionally, and with a personal touch. Happy customers were acknowledged, and complaints were handled with empathy and care. Instead of ignoring criticism, the cafés showed they were listening and acting on feedback.
The owners now say Medareview is like having a “front-of-house host online”. We're always there to greet customers, solve problems, and keep the good vibes flowing. By letting us handle their reviews, they’ve freed up hours each week to focus on what they love most: serving up great food and coffee to their local Mermaid Beach community.
We believe in the power of communication
Your business deserves the best, who we support
Built for businesses that value their reputation
Human-written response
Every response is written by a real Australian-based member, never a bot.
Dedicated team member
Your business remains with the same Medareview team member for consistency and stability.
Reviews monitored daily
Standard reviews are responded to within 24 hours, with urgent matters prioritised immediately.
Easy 2-minute onboarding
Sign up, connect your Google Business Profile, and we'll begin straight away.
Real reviews from
real people
“I'm a bloody Plumber, not a wordsmith. Before Medareview, I’d stress over what to say back to cranky reviews. Now they handle the lot and do it way better than I ever could. Customers actually ring back for more jobs instead of disappearing. Worth every cent.”
Tom from Rockhampton
Plumber
“Running a café means I’m flat out most days and I just didn’t have time to reply to all the reviews. Medareview jumped in and now every customer gets a proper response. Our regulars noticed straight away, and our Google rating’s climbed too. Couldn’t be happier. Thanks legends!”
Jess from the Gold Coast
Cafe Owner
“We used to ignore reviews, good and bad... Bit like pretending the smoke alarm wasn’t going off. Since signing up with Medareview, every comment gets answered quickly and with a human touch. Even the bloke who complained about our schnitzel size came back for another feed. That’s a win in my book.”
Dave from Brisbane
Bistro Owner
Professional review management made human
Human support for every review
Medareview provides professional, human-written responses tailored to your business. Our Australian-based team monitors your Google reviews and respond in your brand voice.
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Every response is written by a realm person.
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Easy two-minute Google Business Profile connection.
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Standard reviews answered within 24 hours.
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Urgent or sensitive reviews prioritised immediately.
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No lock-in contract or cancellation fees.
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Dedicated support for single or multiple locations.
No lock-in contracts
Choose weekly, monthly or annual billing. cancel anytime with no cancellation fees.
Australian-based team
Your reviews are handle by a dedicated Australian-based Medareview team member.
Easy 2-minute setup
Sign up, connect your Google Business Profile, and we'll begin straight away.
Tailored to your business
Your dedicated team member studies your previous reviews, menu and business style to respond in your voice.
Frequently asked Questions
